Effective Date: April 9, 2026
Welcome to Sufis Market (“Sufis”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website, services, and any purchases made through our platform.
By accessing or using our website, you agree to be bound by these Terms.
“Website” refers to the Sufi’s Grocery website and all related services
“User” means any individual accessing or using the website
“Products” refers to all grocery items, goods, and services offered
“Order” means a purchase request submitted through the website
You agree to:
Use the website for lawful purposes only
Provide accurate and complete information when placing orders
Not misuse, disrupt, or attempt unauthorized access to the website
We reserve the right to restrict or terminate access if misuse is detected.
All products are subject to availability
Prices, descriptions, and images are provided for convenience and may vary
We reserve the right to:
Limit quantities
Substitute items of equal or greater value (especially for grocery items)
Cancel orders due to stock or pricing errors
This aligns with grocery industry practice where inventory fluctuates daily.
All prices are listed in CAD and subject to applicable taxes
Prices may change without notice
Payment must be completed at checkout using approved methods
We use secure third-party payment processors
We are not responsible for:
Bank fees
Currency conversion charges (if applicable)
Orders are confirmed only after successful payment
We reserve the right to cancel or refuse any order at our discretion
Users may request cancellation before order processing begins
Once an order is processed or out for delivery, cancellations may not be possible.
Delivery times are estimates and not guaranteed
Delays may occur due to weather, demand, or operational issues
Users must ensure accurate delivery information
We are not liable for:
Delays outside our control
Failed deliveries due to incorrect address or unavailability
Due to the nature of grocery products:
Perishable items (meat, produce, dairy) are final sale
Refunds or replacements may be issued only if:
Items are defective
Items are missing
Items are significantly different from ordered
Claims must be made within 24 hours of delivery.
If you create an account:
You are responsible for maintaining confidentiality
You are liable for all activity under your account
You must notify us immediately of unauthorized use
All website content including:
Logos
Branding (Sufis)
Images and design
Text and layout
are owned by Sufis and may not be copied, reproduced, or used without permission.
To the fullest extent permitted by law:
Sufi’s Grocery shall not be liable for:
Indirect or consequential damages
Loss of profits, data, or business
Issues arising from third-party services
Our total liability shall not exceed the value of the order in question.
Products are sold as-is
Customers are responsible for checking:
Allergies
Ingredients
Dietary suitability
We are not liable for allergic reactions or misuse of products.
We may use third-party providers for:
Payments
Delivery
Website hosting
These providers may access necessary data to perform services, similar to standard e-commerce practices.
Your use of the website is also governed by our Privacy Policy, which outlines how your information is collected and used.
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada.
Sufis Market
Ajx, Ontario, Canada
Email: info@sufismarket.com